ERP Project Recovery: Bringing a 4-Month-Late Implementation Back From the Brink

What was slowing them down.

A 55-person commercial construction company was 4 months past their ERP go-live date and $200,000 over budget. The vendor had delivered 60% of the agreed functionality, was attributing delays to scope changes the client disputed, and the relationship had deteriorated to the point where communications were happening via legal counsel. The company's COO was managing the vendor engagement on top of a full-time operations role, with no formal project governance, no change log, and no documented requirements baseline to dispute against.

The solution.

Genese Solutions embedded a senior project manager within 72 hours of engagement. In the first week, we reconstructed a requirements baseline from email threads and meeting notes, created a formal change log categorizing every deviation as vendor-caused, client-requested, or disputed, and issued a formal project status report to both parties. We restructured the weekly cadence with agenda-driven meetings, written minutes, and action item owners with due dates. We then renegotiated the vendor contract, achieving a $85,000 credit for undelivered functionality and a binding delivery schedule for the remaining scope.